Return & Exchange

General Return/Exchange Guidelines

  • Please contact us at info@cleanerware.com prior to sending any returns/exchanges back to us.
  • All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.
  • Returns/exchanges may take up to 2 weeks to process, not including shipping times.
  • You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial
    shipping to the customer.

Warranty Returns

If your Cleanerware product is received damaged or develops a manufacturing defect that is covered by the Cleanerware LLC Limited Warranty, contact us at info@cleanerware.com

Non-Warranty Returns

30 Day Return Policy – Unused Products Only

Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, please contact us at info@cleanerware.com. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Cleanerware LLC within 14 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at info@cleanerware.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cleanerware.com.